Horrific experience trying to open a bank account online

After trying to open a banking account for my Wife over the past 10 days online (5 times), I had to call their call centre and was informed that they would call my Wife back on 29 Dec 2022 to complete the application. Well no one called back and we called them today 30 Dec 2022 and after spending 2 hours, yes I have the proof 2 hours on my cellphone, they still could not complete the application. The call dropped and they called my Wife back, only to ask all the questions they had already previously asked her. I told them to forget it and we will rather apply for the bank account with FNB as i believe their process is far more streamlined.