Horrific customer care

I have had a number of interactions with the Absa call centre, Field street and Musgrave branches recently. All not pleasant. Today Musgrave - Stood in the Que outside for felt like at 20 minutes, then allowed in and told sit there. I told Shannon, (been assisted by her before and have been impressed) , I want to enroll for cellphone banking and invest some money. Cellphone banking - I got the app and my account number and entered my pin. Then was told you are holding up my Que, this lady will help you. The lady obviously did not know what she was doing, asked two other ladies to assist. Then took me to the internet banking which was offline, so took my phone and tried on my phone. I was then advised that I had done a sim swap recently. I got my device in September 2019, have not done a sim swap. The one woman sent an email to one of their divisions starting that I had done a sim swap recently. I was told give us 48 hours come back on Tuesday. With my shifts I would only be able to visit Absa on the 16th.