AS
Ajith S
1 reviews | Active since Oct 2014
08 Feb 2024, 19:50
Horrid service
I have been a loyal customer of ABSA for over 25 years. I required archived bank statements due to a query from SARS. I sent an email last year November and the case was closed with no statements being sent to me. I was told that IT was looking into my issue as I had set up emails for the account in question a long time ago. However no call was received either.
SARS is now charging me penalties each month I do not submit these.
Terribly disgusted that poor governance has seeped into one of the best banks I have come to know and love.
Shame on you ABSA.
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Absa's replyOfficial
09 Feb 2024, 11:59 Dear Ajith Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards, Vanessa Crowe Group Customer Care
Absa's reply09 Feb 2024, 11:59
Official
Dear Ajith Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards, Vanessa Crowe Group Customer Care