HORRID CUSTOMER SERVICE FROM ABSA PERSONAL LOANS

I was on unpaid maternity leave in March 2016 and informed my bank - Absa and other creditors that I cannot pay my debit orders. I was informed to call the personal loans offices, credit card offices to inform them that I cannot pay my monthly instalment. The whole of April month Absa personal loans offices called me to inform me that my accounts were in arrears and with one loan they offered me a payment solution. The second loan also kept calling and I informed them of the payment solution I was offered by the first loan and they said that they would call me back on 15 April 2016. I waited but nothing happened. They kept calling but no one was assisting me with payment solutions. On April 28th, the loans deducted the first amounts and deducted again on April 30th without my consent. Please note that the deduction date agreed on is end of each month. I called them on Saturday, 30 April 2016 to ask them to reverse the amount as I did inform them of my situation and the machine said that they only work Mondays to Fridays. I then completed a form for the reversal at Absa Hatfield on Saturday, 30 April and was informed that I will only receive feedback either Tuesday, 02 May or Wednesday, 03 May 2016. A lady from Absa Hatfield who assisted me on Saturday informed me that one loan (the first loan with the payment solution) will reverse the amount but the second personal loans informed her that they will not reverse the amount as the account is arrears. I called them again on May 5th to request that they reverse the amount and I spoke to Pearl Mothupi, who I informed of the situation. All she could tell me is that they cannot reverse the amount as my account is in arrears and they will not return the money though I informed them that I was on unpaid maternity leave in March. What I do not understand is the fact that the one loan is able to find a payment solution but the other is not even attempting to offer it as an option. I am extremely disgusted in the manner Absa is dealing with customers as it inconveniences customers. I am extremely fed up with Absa as they do not treat their customers as they claim they do. I have been experiencing problems with Absa since 2014 when I arrived in Gauteng and I have informed Absa about these problems constantly, but they simply do not care how they treat their customers. I am changing banks as Absa is no good.