NM
Neil M

1 reviews | Active since Jul 2011

18 Feb 2026, 20:34

Horrid ABSA ***** Hotline

I had a call from very convincing *****sters posing as the ABSA ***** hotline together with a series of very well drafted sms messages . They had all my personal details and some account details that one could only know with access to my info at ABSA (for example the status of my credit card). Fortunately I did some googling while they were on the phone with me and found the real hotline number, which I called. Expecting to find shock and horror and how can we catch these *******. But what I found was firstly an automated message telling me to beware of these specific ****sters, not sent to all clients telling them what is happening, but there instead for the benefit of those already ****med. Then the attitude of the ABSA ***** staffer who has clearly been trained only to protect ABSA from any responsibility or liability. The fella spent the whole conversation trying to persuade me that these ****sters did not get my info from ABSA. Absolutely no interest in the **** itself and clearly no interest in finding the ********s involved. Morally your company is only modestly superior to the **** that wanted to empty my accounts today. I was lucky. But I do feel for all those slightly less skeptical that will be ****med out of their life savings. But no worries, you'll all be fine. Just as long as you can persuade every victim that, actually, they are to blame. And don't send a warning message to your account holders. Would hate to scare them.

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Replies (1)
Absa
Absa's reply19 Feb 2026, 09:02
Official
Dear Neil, Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apologies. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4. RegardsGodfrey NdouCustomer Value Management

Best regards,