gE
george E
1 reviews | Active since Sept 2019
29 May 2025, 20:19
Horribles services absa vehicle fin
absa vehicle fon account ***6 George Evans It's been days I request for a settlement letter and the sevice received from absa so horrible u get sent from pillor to post like no one knows what I want. The account is in arrears and I would like to settle it but the way I'm been treated. The service stinks it's disgusting u should be ashamed I mean for a financial institution rendering a financial service you STINK and it's only for n settlement letter SIES
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Replies (3)gE
george E's updateReviewer Update
30 May 2025, 14:03 Nthabiseng Sibande,
it's pointless u responds here to make a fool out of people pretending that u busy sorting the problem, I haven't received the settlement letter and its already 13:50 how difficult can it be to provide me with such...if it's so difficult just to get a settlement letter from you imagine if it's something way bigger. u respond in public forums when no concrete actions are taken to resolve the issue the constant delays and lack of communication are unacceptable & demonstrate a clear lack of regard for customer satisfaction, the prolonged delay has caused significant inconvenience & stress, and I will not tolerate further excuses or inaction!!!!!!!
it's pointless u responds here to make a fool out of people pretending that u busy sorting the problem, I haven't received the settlement letter and its already 13:50 how difficult can it be to provide me with such...if it's so difficult just to get a settlement letter from you imagine if it's something way bigger. u respond in public forums when no concrete actions are taken to resolve the issue the constant delays and lack of communication are unacceptable & demonstrate a clear lack of regard for customer satisfaction, the prolonged delay has caused significant inconvenience & stress, and I will not tolerate further excuses or inaction!!!!!!!
gE
george E's update30 May 2025, 14:03
Reviewer Update
Nthabiseng Sibande,
it's pointless u responds here to make a fool out of people pretending that u busy sorting the problem, I haven't received the settlement letter and its already 13:50 how difficult can it be to provide me with such...if it's so difficult just to get a settlement letter from you imagine if it's something way bigger. u respond in public forums when no concrete actions are taken to resolve the issue the constant delays and lack of communication are unacceptable & demonstrate a clear lack of regard for customer satisfaction, the prolonged delay has caused significant inconvenience & stress, and I will not tolerate further excuses or inaction!!!!!!!
it's pointless u responds here to make a fool out of people pretending that u busy sorting the problem, I haven't received the settlement letter and its already 13:50 how difficult can it be to provide me with such...if it's so difficult just to get a settlement letter from you imagine if it's something way bigger. u respond in public forums when no concrete actions are taken to resolve the issue the constant delays and lack of communication are unacceptable & demonstrate a clear lack of regard for customer satisfaction, the prolonged delay has caused significant inconvenience & stress, and I will not tolerate further excuses or inaction!!!!!!!
gE
george E's updateReviewer Update
02 Jun 2025, 13:36 Nthabiseng Sibande ,
I have made it very clear that I request a settlement letter since 21/05/2025, your suggestion to investigate the matter further and wait another 6 days is frankly a joke. What is there to investigate? A letter that should have been generated and sent to me promptly. I fail to understand why a simple request for a letter cannot be fulfilled in a timely manner it's not rocket science. A phone call to the relevant department while on the line would have resolved this issue in minutes not investigating for days, at this point I'm not interested in receiving the letter anymore. You can keep it. The level of service I've received from you has been appalling and I will be taking my business elsewhere. I hope that in the future absa vehicle finance will take steps to improve its customer service and respond to customer request in a timely and efficient manner...KEEP THE LETTER I DONT WANT IT!!! Have a blessed day.... SINCERELY ANNOYED
I have made it very clear that I request a settlement letter since 21/05/2025, your suggestion to investigate the matter further and wait another 6 days is frankly a joke. What is there to investigate? A letter that should have been generated and sent to me promptly. I fail to understand why a simple request for a letter cannot be fulfilled in a timely manner it's not rocket science. A phone call to the relevant department while on the line would have resolved this issue in minutes not investigating for days, at this point I'm not interested in receiving the letter anymore. You can keep it. The level of service I've received from you has been appalling and I will be taking my business elsewhere. I hope that in the future absa vehicle finance will take steps to improve its customer service and respond to customer request in a timely and efficient manner...KEEP THE LETTER I DONT WANT IT!!! Have a blessed day.... SINCERELY ANNOYED
gE
george E's update02 Jun 2025, 13:36
Reviewer Update
Nthabiseng Sibande ,
I have made it very clear that I request a settlement letter since 21/05/2025, your suggestion to investigate the matter further and wait another 6 days is frankly a joke. What is there to investigate? A letter that should have been generated and sent to me promptly. I fail to understand why a simple request for a letter cannot be fulfilled in a timely manner it's not rocket science. A phone call to the relevant department while on the line would have resolved this issue in minutes not investigating for days, at this point I'm not interested in receiving the letter anymore. You can keep it. The level of service I've received from you has been appalling and I will be taking my business elsewhere. I hope that in the future absa vehicle finance will take steps to improve its customer service and respond to customer request in a timely and efficient manner...KEEP THE LETTER I DONT WANT IT!!! Have a blessed day.... SINCERELY ANNOYED
I have made it very clear that I request a settlement letter since 21/05/2025, your suggestion to investigate the matter further and wait another 6 days is frankly a joke. What is there to investigate? A letter that should have been generated and sent to me promptly. I fail to understand why a simple request for a letter cannot be fulfilled in a timely manner it's not rocket science. A phone call to the relevant department while on the line would have resolved this issue in minutes not investigating for days, at this point I'm not interested in receiving the letter anymore. You can keep it. The level of service I've received from you has been appalling and I will be taking my business elsewhere. I hope that in the future absa vehicle finance will take steps to improve its customer service and respond to customer request in a timely and efficient manner...KEEP THE LETTER I DONT WANT IT!!! Have a blessed day.... SINCERELY ANNOYED
Absa's replyOfficial
02 Jun 2025, 15:28Dear George
Your account was handed over and as such the settlement letter takes time to draw the letter takes a bit of time.
We request that you give us a bit of time.
Apologies for the inconvenience caused.
Your account was handed over and as such the settlement letter takes time to draw the letter takes a bit of time.
We request that you give us a bit of time.
Apologies for the inconvenience caused.
Absa's reply02 Jun 2025, 15:28
Official
Dear George
Your account was handed over and as such the settlement letter takes time to draw the letter takes a bit of time.
We request that you give us a bit of time.
Apologies for the inconvenience caused.
Your account was handed over and as such the settlement letter takes time to draw the letter takes a bit of time.
We request that you give us a bit of time.
Apologies for the inconvenience caused.