HORRIBLE......HORRIBLE SERVICE!!!!!!!!!

One of the most HORRIBLE service I have ever received!

I had done an ABSA Cashsend which had been credited to my ABSA wallet via WhatsApp to a number I no longer use. I call ABSA the day after, which was the 28th of May 2025. Spoke to the consultant and she tells me she has escalated the matter and it would take 24 to 48 working hours for the amount to be refunded in to my account. 4 days later, nothing is in my account, I then call again for a follow up and another consultant tells me that they are seeing an escalation of R150 meanwhile I explicitly told the previous consultant the cash send I made was for R1000.

Till today, 06 June 2025, 14h00 nothing has been done, I keep calling and I am sent from pillar to post.... being told the matter has been escalated to the team leaders............NO REFUND, and mind you I have to always keep calling them and explaining the same query over and over again because they apparently do not have reference numbers.

Even the branch cannot help because the matter can only be resolved by the INTERNET BANKING *********** staff.

One thing I know is I CANNOT WAIT TO CLOSE THIS INCONVECEIENN