Horrible to new customers

So I decided I want to. Open a bank account with absa I app**** online and then sent all. The documents to. A. Email address didn't get any feedback so. I called the call center the lady said she Wil. Make. Me. A profile because the online application is incomplete but I must sent the documents to a different email address I. Did. This and now she told. Me it migt take 4 working days for feed back this is unacceptable to treat a new customer like that you guys should be opening this account fast because I need it but unfortunately absa doesn't care I'll stay with fnb if you maybe want to contact me I'm available during the day form 13:00 in the afternoon I wanna see how absa Wil make this right