1 reviews | Active since Oct 2016

20 Oct 2016, 16:15

HORRIBLE, SHOCKING AND UNPROFESSIONAL!!

<p>Received the most unprofessional service from an ABSA consultant by the name of Timothy Pillay. He never once responded to my numerous emails or calls requesting cancellation of an insurance policy he had quoted me on, Eventually when i got hold of him a STAGGERING 15 days later he was unapologetic about he's lack of service and out right unprofessional. An email was sent through to management about this matter and no response to date from them. I am glad to say that my money was eventually refunded back to me as requested though. </p>

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Replies (1)
Absa
Absa's reply21 Oct 2016, 10:39
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd