Horrible Services / Patronized by Branch Manager

Visited branch to withdraw funds from my 32 day notice account, my first encounter with the consultant wasn't great. It was on a Saturday morning, I was wearing tracksuits and my Afro not combed - in their minds I was just stupid woman whom they could treat however they want.

1. When I went to the Consultant (Marriette Ellis) who happened to be white. I took a seat, and Ellis shook her head as though I was disturbing her, she did not even look at me, by then I knew that the visit would go pear-shaped. Few seconds later she asked how she could assist, I explained my problem to her and acknowledged that I had not given notice but I need the funds, she went on and on about the proof of emergency which I did not have. She eventually kept quiet and continued with her work, only to learn that she had been busy printing my profile to give to Branch Manager to approve, that done silently without informing of what she was doing, for a moment I thought she was busy with her own work. She then stood up and went to managers office, standing at the door whilst other clients were sitting and waiting, she asked how much I needed, told her and she told me that there has to be a minimum of R1000 left in the account which I could not agree with since I needed funds that would live my account on R500. She then told me that it's either that or she will close the account, then I said it's OK she could close the account. But I quickly processed that information and felt it was unfair that she puts me in a position where Id have to close my account. When she got back to her desk, I told her that it is unfair that I'm forced to close my account which I've had for almost 10 years and challenged the process. She refused to talk to me and opted to call her manager to her desk to explain to the process to me. Manager (Ashani Ramdass) came to the front.

2. Ashani repeated that the account will have to be closed down, which again I refused to do and told Ashani that I have in the past withdrew money from my 32 days account and never was I told or threatened with closing my account.

3. Ashanti then turned around and told Mariet to try it and see if the system would allow, they then gave me a document to sign and gave me another slip to take to tellers to withdraw money. Ashani said to me "Go to the tellers, give them your ID and if you are LUCKY the money will be available, if not then that will indicate that the system refused to release your money" I was shocked to learn that such words "Luck" are used at the bank, LUCK??? Really? Does the bank operate by LUCK? Ive never felt so belittled, like what do they take me for? I was disgusted by how the manager who is supposed to be the custodian of policies would encourage such behavior from the consultant. Is it because she's white that her Indian manager supports her wrong doings, is it because I'm black and deserves to be treated like a nobody? I was so so angry and disgusted T