Horrible service sies maan

I have been struggling to get a refund for the past 7 weeks, i accidentally made a payment into my Absa vehicle account which was closed March 2021,I have submitted documents and was told the matter will be escalated on two occasions , I am not sure if they still building these “escalators” to get to their team leader or what? Or would you guys like blood samples first before refunding me. Your service is horrible for such a big a business. Please pay me back my money so we can part ways