Horrible service - over promise, under deliver

Couldn't logon to my Internet banking, called all departments I was referred to & I was advised to send an email. The email was sent & I was promised that a Sales Consultant will get back to me, I follwed up this morning & I was told the case is still in progress & that the Sales Consultant hasnt started with my query. What is the use of Absa having a department that deals with "emergencies" if they can't deliver

Ref no: C-***6