Horrible service - Money Market Account

I went to Absa Cresta branch at 08:20 this morning to open up a Money Market Account. I was informed that only financial advisors can open a money market account and they would be in at 9AM. I returned shortly after 9AM to be told that the Financial Advisor was seeing clients at OR Tambo and would not be coming in. I then requested to speak to the branch manager (Nokuthula Mahlangu) to express my dissatisfaction for my time being wasted. She was not unsympathetic and seemingly could not understand why a customer would be frustrated after being given the runaround. She called the financial advisor and then proceeded to inform me that I could come back at 10:30 to be helped by the financial advisor. The level of customer service received from Nokhuthula was far below average and I have received better service in other banks where I am not a customer. It may go a long way in the new year to train your staff to better assist customers. As a result of Nokuthula's service, I will be closing my accounts with Absa soon and will probably get better service from FNB. Nowhere on Absa's website does it state that you have to make an appointment with a financial advisor first before opening an account. In fact, it states that the process is quick and easy. This is completely false given that I drove in to the branch and had to wait over an hour only to be told that I would need to come back at 10:30 when the financial advisor could "accommodate" me. How is it possible that only specific people can open up a money market account at a bank as large as Absa. I wonder what other services that I have with Absa are reliant on a specific person or BU being there before I can receive assistance. It appears that Absa's processes are not optimal for opening accounts when it is far simpler opening an account at FNB. It also appears that Absa has a long way to go in terms of training staff on how to service customers appropriately. I am absolutely disappointed and disgusted by the service I received at Absa.