horrible service in the bank and on the phone

<p>I have app**** for a credit card online on Absa on the 9th September. Till today, I am waiting for feedback. I have given in the documents required for FICA and since then, not receive feedback. I have called Absa numerous times to follow up and no one had an answer until yesterday when I called in again and the consultant indicated that Absa tried to call me ONCE on the 15th September to let me know that the bank statements is blank on their side. This is ridiculous as I missed the call but called back immediately but no one said anything. It wAs instructed that I rather submit to bank statements at a ATM branch. I go to the Adderley street branch in Cape Town to submit. Got there and I explain everything then the consultant (Veronica Fani) asks me for a number to contact ABSA. How can an Absa employee ask me a number to call her work department. At the end of the day, the lady does not assist me by sending my documents to the incorrect department and I have to resubmit it. Now I have to wait another week for feedback. This is ridiculous. What's the point of applying online if.nothing is done.</p>