Horrible service I never imagined.

Pathetic experience.I arrived at 12:45 at Absa Roodepoort to open account for my kids , little did I know. I waited for 3 hours and 45 minutes to be told that the statement I had for Woolworths can't be used to open the account. Imagine waiting for that long left my 4 months baby to open account and only to be told after 3 hours that I have wrong proof of address. WHAT HAPPENED TO GOOD CUSTOMER SERVICE? I'm so disappointed ....still ask myself if ABSA is really the bank I used to respect ?