Horrible service from Premium Banking

On May 9, 2023, I contacted Absa Premium Banking regarding my Credit card account. I was assisted by an unnamed representative. I provided my details to open my profile in order to discuss my credit card account and seek clarity on repayment terms since I'm new to the bank. Unfortunately, the representative was impolite, unprofessional, and failed to open my profile as requested. Instead, she provided a repayment plan based on her own interest rate, which greatly surprised me. Disappointed by the discrepancy between her quote and the amount I had seen, I abruptly ended the call. Determined to obtain accurate information, I called back in the hope of speaking to a different banker. However, to my dismay, I reached the same banker again, causing my anxiety to skyrocket. Anticipating incorrect information, I requested to speak with a manager, but the representative informed me that they were unavailable and promised to arrange for a manager to call me back. Despite my request for managerial assistance, the representative failed to provide the services I had requested, displaying rudeness and a lack of empathy. As a Premier banker, I am appalled by the substandard level of customer service exhibited during that call, which should have been resolved effectively during the initial interaction.