Horrible Service From Nkandla Branch

Good day hope all is well, the purpose of this email is to lodge a complain against Nkandla Branch in Kwazulu Natal Province, 1. lack of professionalism with the staff on dealing with customers 2. my Grandma was trying to open an estate Late Account with the bank from 11 February 2024, and stayed there for like 4 hours however the account was not finalized, she was then told to come back today so that she can proceed with activation of the estate account however when she arrived she was told that some email from head office has not been received and she must continuously calling the bank and try to confirm if the account is ready for activation, as the consultant whom was assisting she said she won't be notifying my grandma as she will forget easily oMiss Liphina Majola is cellphone number. my question is that is this part of the operating procedure from ABSA on treating customer especially a pensioner like my Grandma? Is there a way we can try communicating with customers via email/sms mechanism to advise if the account is ready for activation? She has already suffered on public transport having to wake up early to be there on time? But the staff members seems like they have this I don't care attitude, can someone assist on the matter , or alternative you can check with me via email so that I can notify them once this account is ready for activation? If ABSA bank could not be able to send an a notification? It's very disappointing and frustrating the service from branches especially in our rural areas this is not the first time experiencing the same thing on this branch😔😔😔😔😔😔