Horrible Service from horrible Staff member

I phoned in to follow up on my query yesterday. Where I spoke to 2 deferent impatient staff members. I got a call today where feedback was provided. O boy. The lady that provided the feedback was very impatient. She did not answer my questions and said that I should listen to her as "she" is giving feedback and I should listen. She got really crossed when I asked questions I needed answers to. I left ABSA and come back to be greeted with this.