Horrible service from ABSA Life

For more than an hour, I tried to contact ABSA instant life. When the call reached the consultant, they initially transferred it without speaking to me, and then the person who took my phone just remained silent. The worst aspect is that I can hear someone speak briefly before dropping the phone. What nonsense is this? We pay a monthly fee for our policy cover, but nobody is available to help us when we need information or want to make adjustments. I called ***to obtain my funeral cover. That's not right. I can imagine if I was making a claim. clearly I was not going to get any assistance. If this continues I will left with no choice but to cancel.