Horrible Service from Absa *****

Last year in October, 2019, I picked up that a ********** credit card was opened using my identity document at Absa. I have never had an account with Absa. the credit card was for R80 000. I immediately reported it with Absa. Two months later i had recieved no feedback from Absa and contacted them to find out what was happening, i was then informed that the ***** case was resolved and that Absa would contact me to give me proper feedback. Again i recieved no feedback. In January I then called absa again to get feedback and find out what was happening. Again the agent said they are sending an email to somebody and they would copy me in the email. I didnt get the email and i keep asking them why the credit card is on my ITC and why it was not cleared or flagged as *****, the ***** team could not answer me. To date i have a credit card on my ITC record that has late payments on it and the ABSA ***** team does not know anything or how to help me. this has really been the worst experience ever where no one at absa can assist me.