MS
Milton S
1 reviews | Active since Jun 2018
03 Aug 2021, 18:48
Horrible service from ABSA Estates
I am really saddened to have to resort to this platform to complain about the horrible horrible horrible service that we recieved from ABSA Estates! My brother banked with ABSA for many years and nominated them as the executor of his estate on his will. Since he passed away in December 2020 we have had close to no assistance from the assigned executor by the name of Antoinette Hassim!! Through numerous calls and emails there has been absolutely no feed back from this person. The estate is sitting idle with bills pilling up on a daily basis. ABSA please intervene!
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Absa's replyOfficial
04 Aug 2021, 10:10 Dear Milton Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Absa's reply04 Aug 2021, 10:10
Official
Dear Milton Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
MS
Milton S's updateReviewer Update
10 Aug 2021, 14:14Further to my complaint, I acknowledge that my family has received tangible feedback for the first time since ABSA took over the estate. Thank you very much Vanessa.
MS
Milton S's update10 Aug 2021, 14:14
Reviewer Update
Further to my complaint, I acknowledge that my family has received tangible feedback for the first time since ABSA took over the estate. Thank you very much Vanessa.