Horrible service from absa bond restructuring

I app**** app**** for bond restructuring in April on the 25th of April I sent back the variation forms, they came back to me requesting proof of payment for 1 May 2025 I made two payments for 1 may 2025 and 1 June 2025 a payment of R10 000 was made to cover those two months I didn't want to wait for 1 June to make the payment I was afraid I would use the money so I made it as one payment...now they are telling me my account is on monitoring and ii didn't make payments on the 1 June 2025 but I did cover for June when I made a payment on R10 000 in May it was for May and June. I am so disappointed I Absa because they started off by saying proof of payment I sent it now they want variation forms I sent in Apri already now they are saying payment for June which I did in May.. What exactly do you guys want?for such a big bank you are *********** even your stuff they write emails like they are in grade 4.they need a refresher course so ***********