Horrible service from ABSA

Good Day Absa,

I am writing this as the most unsatisfied new client.

I have taken a bond with Absa and I must say the horrible service I am receiving is disgusting.

I have been calling ABSA the whole of last week and no one seems to have a clue of what they are doing.

Absa gave me a home loan with a signed black and white signed amount of R8511.19 monthly instalment. A debit mandate came through for R9130.00 which was not agreed to. I contacted your call center and one agent advised me i need to pay the Initiation fee. Thats fine payment of R6037.50 was made on the spot. I called again to find out if my instalment was fixed and I was advised No it has not as i have a life cover...

The life cover was cancelled long ago due to Absa been too high I received another quote from another supplier.

Why is it difficult to have this policy cancelled? I am spending the whole day trying to get help before my first instalment goes off. Never seen such *********** agents like this bank.