Horrible service from Absa

Absa has strung me along since July with complaints from myself. I have repeatedly asked for a manager, today one phoned me apolgising for part of my issue.... 'but we have fixed it now'. Seriously? Not adressing any concern I raised. I dealth with Cindy Hlase, Themba Kunene, Shanet Hoffman. The only person that has really tried has been Rudi Botes, you are really great Rudi. Themba and Lisle in escalations have all my queries. I have no other choice but to now go to the ombudsman.