TD
Thandeka D
1 reviews | Active since Nov 2020
26 Nov 2020, 12:25
Horrible service from ABSA
I have been waiting for funds to reflect on my FNB account, from ABSA since Saturday 21 Nov 2020. After allowing 4 workings day, I still don't have my money reflecting in my FNB account. My sister who transferred the money from her ABSA acc had to call ABSA today to find out about when it will reflect. She was told that the FNB account number is invalid and the funds are in a suspense account. My FNB account number is CORRECT!!! I don't know how many more days I need to wait to have money reflect in my account.
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Replies (3)
Absa's replyOfficial
26 Nov 2020, 13:13Dear Thandeka, Thank you for bringing this unfortunate matter / incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Absa's reply26 Nov 2020, 13:13
Official
Dear Thandeka, Thank you for bringing this unfortunate matter / incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
TD
Thandeka D's updateReviewer Update
01 Dec 2020, 06:53I am going for 2 weeks now and this is still not resolved. I am beyond irritate and need my money reflecting in my account ASAP!
I haven't even had feedback besides the initial call. What is so hard in transferring money from one bank to another?!!!?
I haven't even had feedback besides the initial call. What is so hard in transferring money from one bank to another?!!!?
TD
Thandeka D's update01 Dec 2020, 06:53
Reviewer Update
I am going for 2 weeks now and this is still not resolved. I am beyond irritate and need my money reflecting in my account ASAP!
I haven't even had feedback besides the initial call. What is so hard in transferring money from one bank to another?!!!?
I haven't even had feedback besides the initial call. What is so hard in transferring money from one bank to another?!!!?
TD
Thandeka D's updateReviewer Update
02 Dec 2020, 09:58It seems the only way to get feedback ABSA or Vanessa is by coming back here. It's beyond frustrating!!
We are now on day 11, 8th working day and the funds are still not in my account.
The excuse was that the fnb account number was incorrect. Causing the funds to be placed in a suspens account.
Then it was the branch code that was incorrect, which is the universal code.
Now all of a sudden the above incorrect numbers are corrected and the funds are with FNB otp (God knows what that is). I called fnb to see if they can see the funds, they can't.
If I don't get the money reflecting in my FNB account by 4 pm today 2 Dec 2020, this will be messy.
This is now *****! What are you doing with money that is not yours?? Return it back to the sender or have it reflect in my FNB account.
We are now on day 11, 8th working day and the funds are still not in my account.
The excuse was that the fnb account number was incorrect. Causing the funds to be placed in a suspens account.
Then it was the branch code that was incorrect, which is the universal code.
Now all of a sudden the above incorrect numbers are corrected and the funds are with FNB otp (God knows what that is). I called fnb to see if they can see the funds, they can't.
If I don't get the money reflecting in my FNB account by 4 pm today 2 Dec 2020, this will be messy.
This is now *****! What are you doing with money that is not yours?? Return it back to the sender or have it reflect in my FNB account.
TD
Thandeka D's update02 Dec 2020, 09:58
Reviewer Update
It seems the only way to get feedback ABSA or Vanessa is by coming back here. It's beyond frustrating!!
We are now on day 11, 8th working day and the funds are still not in my account.
The excuse was that the fnb account number was incorrect. Causing the funds to be placed in a suspens account.
Then it was the branch code that was incorrect, which is the universal code.
Now all of a sudden the above incorrect numbers are corrected and the funds are with FNB otp (God knows what that is). I called fnb to see if they can see the funds, they can't.
If I don't get the money reflecting in my FNB account by 4 pm today 2 Dec 2020, this will be messy.
This is now *****! What are you doing with money that is not yours?? Return it back to the sender or have it reflect in my FNB account.
We are now on day 11, 8th working day and the funds are still not in my account.
The excuse was that the fnb account number was incorrect. Causing the funds to be placed in a suspens account.
Then it was the branch code that was incorrect, which is the universal code.
Now all of a sudden the above incorrect numbers are corrected and the funds are with FNB otp (God knows what that is). I called fnb to see if they can see the funds, they can't.
If I don't get the money reflecting in my FNB account by 4 pm today 2 Dec 2020, this will be messy.
This is now *****! What are you doing with money that is not yours?? Return it back to the sender or have it reflect in my FNB account.