Horrible service

Its been such a mission to have my deceased dads stuff sorted. Ive sent through a claim in june. I went into thr branch and was told which documents to submit and I followed the instruction. Called in to follow up with the credit life department no answer. Ive tried multiple times with no luck. Eventually got through to them after 15 days and tgey advised no one would look at my email as i didnt mark the policy number i the subject line.

The consultant helped me and said they should assist me within 15 days. I calles back after 15 days this was end August no answer tried again they said an assessor will call me. Which to date no one has, not even an email. I then we t into the branch in September. The consultant tried to call the department and he couldnt get through either. He was given multiple numbers to call. Hr eventually sent an email and we both havent received communication.

I need assistance but ABSA is not helping me at all. Horrible service