HORRIBLE SERVICE

I app**** online for a loan on the 16th June , and sent all thru all documents , every second day i have called absa making a follow up on my provisionally approved offer and i am told , someone will get back to me ,up until now , Today someone told me that my application was handled by Grenda Smith , who is meant to get back to me and the reason for the delay was that she was having system issues ,the service at Absa has been so traumatizing i fail to understand how the bank still operates which so much dead ends , worst service i have experienced in my Life !!!!