Horrible service

Received an sms that FICA have to be update for bond with them. Waited almost 2 hours to be helped. Was then informed my wife also have to be present (sms never mentioned that part). Luckily she was close by, but was then informed that her driver's license was not acceptable and she didn't have her ID with her (no mention of that in sms either). ABSA is the worst bank in SA when it comes to client service.