Horrible service delivery

During mid December 2022, I went into the absa branch in umhlanga, east coast radio house. I waited hours to see the only consultant that was in. All I wanted to do was change my debit order date and apply for an overdraft. The lady that assisted me said everything was done.

As time passed I noticed the debit order hadn't gone off on the date discussed for January. I received quite a few phone calls regarding the payment. Then I received a call to say I'm on arrears and if I confirm. On a recorded line I confirmed a double debit in Feb and that still hasn't gone off. And I am still receiving messages. However at both occasions January and February I had and still have the money in my account.

This is now the second time in less than 6 months the absa team has been pathetic. I'm shocked that being a client for almost 20years now means nothing. And the level of service that absa has dropped to. I have now decided not to pay the debit order until I get the recording of the Conversations I have had with the consultant.