Horrible service

On the 30th of Sep i went to downgrade my account at the Bryanston branch by Ballyclare, i must say this is the 2nd time i am experiencing pathetic service from this branch, anyway I went there sit down with a consultant who said they unable to downgrade as my account has a hold and should clear in few days then she will call me, and she didn't call i had to phone the branch on the 6th spoke to the front desk lady who jokingly confirmed that she remembers me and she promised to get the lady who was assisting me to call back as she was on lunch i understood... but no call received still a week later on the 12th i called the same front desk lady told me that the consultant who was assisting me does belong @ Bryanston branch and came with excuses, then i requested for a manager i think he said his name is Raymond and he assured me that he will sort it out and call back. To date I haven't received any feedback. Please cancel the account I'll take my money elsewhere Capitec has better service than Absa!!!!