Horrible service

Our company has been experiencing horrible service from ABSA bank. We've been trying to get a foreign payment done via MT799 since the 18th of December 2025. No luck as yet, and we are on the verge of loosing our contract. The relevant branches are Vryburg, Klerksdorp and your Trade desk. The people assisting us doesn't hand over our query to colleagues before going on leave. This has happened 6 consecutive times during this period. At the moment we are working with Victoria Shiburi at the Trade desk. She informed our one colleague that she has two separate email addresses, and that she only checks the one linked to her directly once a week. Apparently her supervisor sent the query to her via this email, and therefore she didn't handle it. She doesn't answer her phone nor reply on her emails. Please assist urgently.