Horrible Service

I'm Mateboho Ndumo, and I have a bond with ABSA. On the 8th August I app**** for Advance Loan from my bond account(***), and I was told to wait for 3 - 7days to be processed and it did not happen. There was no feedback until I lodge a complain on the 15th Aug'19 (ReF: C-***5)and nothing happened. On the 19th Aug'19 I lodged a complain again (***),then finally someone phoned me and informed me that my application was approved but they will come back to me,and it didn't happen. On the 22nd Aug'19 ABSA sent someone to my house to evaluate the house.

On the 27th Aug'19 I complained to ABSA CEO, then on the 28th Aug'19 they phoned me and informed me that my House is Not appearing on SURVEYOR'S Diagram.

HOW DID ABSA FINANCE A PROPERTY THAT IS NOT APPEARING ON SURVEYOR DIAGRAM?

On the 29th Aug'19, they sent me an email saying ABSA require IDENTIFICATION CERTIFICATE, LAND SURVEYOR'S DIAGRAM from me.

ABSA financed the property without proper documentation its their responsibility to finance or to make sure they acquire those documents.

I want ABSA to refund me all the money I paid with interest and take back their property.

Regards MM Ndumo *** /***