HORRIBLE SERVICE

Complaint Regarding Poor Service at ABSA Clearwater Mall – 02 August 2025

I am writing to express my disappointment with the service I received at ABSA Bank Clearwater Mall on 02 August 2025.

Upon entering the branch, there was no staff member at the front to assist or guide customers to the appropriate waiting area. As a result, I sat on the bench usually used for clients waiting to see a consultant. Only later was I told to move to the Premium Banking section. At no point was I informed that I needed to write my name down on a clipboard, nor was the clipboard clearly visible.

When the consultant eventually came out, he held the clipboard and made an inappropriate comment, saying that I come to the bank all the time and should know the process. This is untrue. I had only visited this branch once before, and during that visit, I was accompanied by my husband, and we were assisted upfront without needing to write our names down.

The overall service was poor, and the branch appeared to be severely understaffed. This led to confusion and delays for customers who were simply trying to be helped in an orderly and respectful manner.

I trust this matter will be taken seriously and that appropriate steps will be taken to ensure better service and proper guidance for all customers in the future.