RG
Ruan G
1 reviews | Active since Feb 2020
25 Apr 2024, 10:07
HORRIBLE SERVICE!
Absolutely POOR service! My 93 year old grandmother requested a copy of her Will. Because she is 93, she asked me, her grandson, to collect her will on her behalf. I spoke with the Wills department on the phone and they requested a signed letter from my grandmother along with a copy of her ID via email so they can send me a copy of her Will. ABSA has been less than helpful and does not respond to ANY of my emails requesting my grandmother's Will eventhough I have sent through what they requested via our telephone conversation.
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Replies (2)
Absa's replyOfficial
25 Apr 2024, 13:00Dear Ruan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply25 Apr 2024, 13:00
Official
Dear Ruan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Vanessa CroweGroup Customer Care
Absa's replyOfficial
25 Apr 2024, 13:21Dear Ruan With regards to reference number C-***5.
I tried calling you and have since sent an email. Please respond to the email and attach your emails sent to the wills department. Kind regards,Vanessa CroweGroup Customer Care
I tried calling you and have since sent an email. Please respond to the email and attach your emails sent to the wills department. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply25 Apr 2024, 13:21
Official
Dear Ruan With regards to reference number C-***5.
I tried calling you and have since sent an email. Please respond to the email and attach your emails sent to the wills department. Kind regards,Vanessa CroweGroup Customer Care
I tried calling you and have since sent an email. Please respond to the email and attach your emails sent to the wills department. Kind regards,Vanessa CroweGroup Customer Care