Horrible service at Maponya Mall

Absa doesn't get tired of driving ke crazy, I mean their swrvice doesn't get better at all. If they don't make us wait for hours for the service while they are just going up and down abd only 2 people assisting us they just make our visit to the branch horrible. Yesterday I visited Absa maponya mall and I noticed that the only person who cares about us is only Mam Rose as for everyone else including management they just don't care. On my visit to the branch I wanted to get a new card as my card was blocked and also to update my phone numbers as I lost my phone and im unable to download/ use the app as it requires to send the OTP to my old number instead the person who was assisting me signed me for incontact which I didn't ask for and failed to update my number so that I'll be able to use the app. I'm very annoyed at this moment as i have never received the service I needed from Absa since day 1, why do I always have to complain before you guys give us the service we require???