Horrible service at its best

I thought ABSA was good but today they proved me wrong. A consultant by the name of Thuso at Vermulen Street Pretoria opens an account, does not bother explaining the type of account, not evin a single fee mentioned, mentions nothing about cellphone banking / online banking. Does this mean I have to ask Her the questions? I go out of the bank clueless. I have a bank card with me, no account number provided. Not evin a piece of paper given to me. One can simply tell that It was too much to ask by going to ABSA to open a bank account. Its clear that I was a burden to them not a client. Let alone the attitude from Thuso.