NC
Nicoleen C
1 reviews | Active since Feb 2015
19 May 2022, 15:04
Horrible service at ABSA Montana Park Finforum
ABSA Montana Park Finforum Private Banking Service became nonexistent over night. They do not answer their phones or when you are transferred to them, your call is immediately cut off. You have to rely on the unhelpful staff at the Client Services Centre and when they do assist you, you receive everything but what you have asked for. Then they will have the audacity to argue with you if you explain to them the information or documents provided are wrong. I have had a private bank account for more than 10 years and am now considering taking my business somewhere else.
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Replies (2)
Absa's replyOfficial
19 May 2022, 15:52Dear Nicoleen
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***4.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply19 May 2022, 15:52
Official
Dear Nicoleen
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***4.
Kind regards,
Vanessa Crowe
Group Customer Care
NC
Nicoleen C's updateReviewer Update
30 May 2022, 12:34I want to thank Ms Vanessa Crowe for immediately bringing me into contact with a new private banker, Kgaugelo who is competent, helpful and very kind. The staff at ABSA Finforum, Montana Park should look to her to see what client service is about. I, unfortunately, had to visit this branch again today and was met with the same rudeness and incompetence I experienced on a previous visit.
NC
Nicoleen C's update30 May 2022, 12:34
Reviewer Update
I want to thank Ms Vanessa Crowe for immediately bringing me into contact with a new private banker, Kgaugelo who is competent, helpful and very kind. The staff at ABSA Finforum, Montana Park should look to her to see what client service is about. I, unfortunately, had to visit this branch again today and was met with the same rudeness and incompetence I experienced on a previous visit.