HORRIBLE SERVICE AT ABSA

Good day

On the 29th of September i made an application for a loan online and was advised that i will get feedback within 8 working hours. The 8 hours has lapsed and have already spoken to more than 5 consultants who have sent me from pillar to post and each time i call the call centre i am need to hold for a minimum of 45 minutes. The case reference is C-***5. Please can someone please urgently contact me.