Horrible service and processes

It has taken Absa almost 2 weeks to process my PL and till this day, it has not been resolved. The back office consultant have sent me to the Branch for reverification and when I get to the Branch, I am referred back to the back office. After 3 visits to the branch, being on hold on their phone for 40min, I was referred back to the Fulfillment team to could not assist and advised me to go back to the Branch. To think that I recently moved all my banking to a Bank that clearly isnt bothered by customer service :-(