JP
Jonathan P
1 reviews | Active since Nov 2017
09 Jun 2021, 15:51
Horrible service again
Just received the most horrible service from Thandi.
I've been struggling with ABSA to change my debit order details for my funeral plan to the new account. The continuously debit the old account. Been trying to contact them with no joy. They don't answer or reply to emails. Then you get a horrible person like Thandi calling who just hangs up and don't assist in anyway.
Worst company to deal with ever.
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Absa's replyOfficial
10 Jun 2021, 10:14Dear Jonathan, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply10 Jun 2021, 10:14
Official
Dear Jonathan, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care