Horrible service Absa deceased estate

ABSA’s deceased estate department is pathetic to say the least, We have been in-communication with them since April 2021 & have been given the run around,all documents had been sent to Merriam Maphutuma as requested. We were subsequently informed the documents needed to be resent on account of ABSA’s incompetence. To which we obliged. This then happened several times throughout the past year. After numerous requests for feedback and updates after months of silence our case file was transferred to Cisky Ngwenya then it was given to Charlene Mohamed & also Marinda Retief each time an estate manager is changed we are asked to supply them with the very same set of documents. It has now been one year six months since this whole process started with no end in sight. The amount of calls, angry emails, visits to ABSA we had to make, add to that the lack of sympathy and lack of compassion shown by the ABSA staff has made this entire process very difficult and unbearable. My siblings and I will definitely not recommend absa as the bank to use for our friends and extended families.