Horrible service

Hi team,

Kindly assist with on the below.I have been banking with Absa for the past 9years.The 16th of April 2025 ,I sent money not for the first using Cash send option and the person did not receive the 10 digits number and previous you would unredeemed the cash back to my account ,but this option was no longer available.The 17 of April 2025 I went to Absa Tygervally and reported the incident.I was told the person needs to register with Absa chat wallet first and I explained that the person that I was sending the money too does not have an ID but non South African passport.I was then told the money will be sent back my accounts 48hrs and no money was sent back my account.Yesterday I went Absa Gugulethu mall with the person I sent too further assistance.We were told they unable to assist him with a non South African passport and they unable to send back the money into account.