Horrible service!!

On 9/2/2023 money was taken out of my credit card in Abu Dhabi. I have lodged several complaints and spent HOURS on the phone with Absa

On Thursday 16/02 I received a phone call from the complaints department and was once again promised that they will "personally" speak to the investigator who was assigned to my case for speeding up the process and was advised that I will be receiving a call from her after she spoke to the investigator to give me feedback. It is now Monday, and still no feedback. I was promised the exact same thing on Wednesday as well

I have also been advised that the R502 will no longer be immediately refunded to me that was deducted off my NEW card and it will have to be dealt with together with the rest of the investigation. This is totally unacceptable!! I am also not confident in making my installment payments into my credit card, as every time more money gets deducted.

Please note that I have since opened accounts at a different bank and I'm planning to move ALL my accounts away from Absa as soon as this is resolved

I have spent over R200 on airtime on Absa in the past week to try and resolve this and just speak to one person who is competent and who doesn't give me a different story than the previous person