HORRIBLE SERVICE!!!!!

what is the use of ABSA having a call centre if they cant assist you and the team leaders are always conveniently in a meeting when you want to speak to one. i was calling to query irregularities on my balances, yet i was told by this Elain chick to go to a branch. why have a call centre if i still need to go to a branch. she then arrogantly gives me the complaints line. think now its high time i change banks. i know her team leader didnt want to take the call but i will make sure angelique van der bail hears my compliant!!!!