Horrible Service

So I have been a Absa customer for almost 20 years,so now its time for my sons first bank account. So I send my wife and son to Absa Nothmead square to open an account armed with my sons birth certificate my wifes ID,prood of residence the whole shebang then the disaster starts. They sat there for about 1.5 hours(they arrived @the bank 14:40) with one person infront off them. Eventually they are in front so this NICE LADY said there might be a problem with your proof of residence,I ask you WHY IT IS A PROPER INVOICE. Then my wifes thumbs is not working SURELY THERE MUST BE ANOTHER OPTION PERHAPS TRY A DIFFERENT FINGER PRINT READER BUT NO NOW SHE MUST GO AND SPEND 2 DAYS AT HOME AFAIRS. MIND YOU THIS IS JUST BEFORE CLOSING TIME SO CLEARY THE NICE LADY WAS VERY TIRED AND DID NOT WHAT TO GO THE EXTRA MILE THE WAY I FEEL IS TO CLOSE MY ACCOUNT AND GO TO ANOTHER BANK. THIS WAS NOT THE LEVEL OF SERVICE I EXSPECTED AFTER 20 YEARS NOR FOR MY SON YOU ARE SUPPOSED TO BE A FAMILY BANK.

CAN I PERSONAL BANKER CONTACT ME IN REGARDS WITH THIS UNPROFESSIONAL SERVICE

KIND REGARDS THINUS WILKEN ***