Horrible Service

Item: Absa
Rating: 1
Author: Venessa N

HORRID SERVICE I have a personal loan with Absa. They send an email to say my monthly premium is raised by R400.00 - my debit order is supposed to go off on the 25th of each month. They try to take their payment on the 21st which was a Friday. The 25th is only the following Tuesday. Now, I get calls that I am behind on payments which affects my well-managed credit record. I AM BEYOND UPSET and expect a MANAGER to phone me IMMEDIATELY>

Helpful (0)

Replies (3)

Absa's replyOfficial

26 Oct 2022, 15:02

Dear Venessa Van Niekerk Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Group Customer CareRezona Louw

Absa's reply26 Oct 2022, 15:02

Official

Venessa N's updateReviewer Update

04 Nov 2022, 07:36

Still no feedback?
And this now happened for the second month in a row?
Bad service. Bad feedback. Bad assistance. Bad overall. Just bad.

Venessa N's update04 Nov 2022, 07:36

Reviewer Update

Still no feedback?
And this now happened for the second month in a row?
Bad service. Bad feedback. Bad assistance. Bad overall. Just bad.

Absa's replyOfficial

04 Nov 2022, 13:24

Dear Venessa Van Niekerk Thank you for your posting.

Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw

Absa's reply04 Nov 2022, 13:24

Official

Dear Venessa Van Niekerk Thank you for your posting.

Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw