LM
Lerato M

1 reviews | Active since Dec 2014

30 Jan 2017, 08:29

Horrible Service

<p>I bought a car which was financed by Absa in December 2014, unfortunately i was involved in an accident and the car was a write off. The insurance paid its portion and there was an amount left over in the account. In January 2015, I received a call from Absa and was informed by ABSA's employee that i would be required to make a payment of R980 per month for 24 months. However, ABSA is disputing the contents of the call. I habe requested a copy of the call and to date nothing. This matter remains unresolved </p>

0
Replies (3)
Absa
Absa's reply30 Jan 2017, 12:11
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

LM
Lerato M's update30 Jan 2017, 15:00
Reviewer Update

The account number is ********** 7237

Absa
Absa's reply31 Jan 2017, 11:08
Official

Dear Lerato

Thank you for bringing this matter to our attention. I have noticed that one of my colleagues is dealing with your matter case reference number ***. They will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd