Horrible service

I submitted an application on the 19th of August 2022. A duplicate application was created. I called in and spoke to Kaitlyn Louw who assisted with withdrawing the duplicate. She advised I will received feedback within 1 - 3 working days. On Tuesday the 23rd, I called in to follow-up as the 3 days lapsed but was just told to wait for a call. Later that day, a Lady by the name of Christy Smith called me requesting a paid up letter which I forwared to her and she confirmed receipt. Christy advised I will get feedback by Wednesday the 24th. No feedback was received so I called in again on the 26th and the guy I spoke to advised I will receive a call back from Lerato as she is deal with this. No call from Lerato. Monday 29th I spoke to Precious Nkosi and she said that Christy needs to you help me. When I requested to speak to Christy she said Christy is not available. Precious has no interest in assisting at and just said she will message Christy. I emailed Christy yesterday but no response. I called in today and got through to Precious again, the lack of interest in assisting me was quite annoying. I requested to speak to a manager and she says there's no manager available. I'm currently still on the line for 31mins and counting. The voice prompt states that all calls are recorded for quality control purposes, so please pull these calls. They are quite pathetic