Horrible service

I called the Absa internet banking Call Centre and was on the phone for more than an hour for 1 query. 1st agent (Portia) did everything and when she was reading the terms and conditions/ disclaimer the call got cut off (15 minutes on a call) 2nd agent after holding for another 5 minutes I asked that if we get cut off she should please give me a call and she said she will… we started from scratch with the verification and me explaining my query and as she said I am busy processing , the call got cut off, this time after 18 minutes on the call. And she didn’t call back

3rd call after after listening to the automated adverts and told the waiting time was 5 minutes I waited for 12 before someone picked up and without saying anything hanged up.

I called back again got through to a Phumzile who couldn’t hear me when giving her my account number to pull my profile but when giving her my cell number she could hear me perfectly and promised to call me back, and she hanged (this was after 25 minutes on the call)

I still haven’t been helped with a debit order reversal query.