HC
Heinrich C

1 reviews | Active since Apr 2019

26 Jul 2024, 17:53

HORRIBLE SERVICE

Since you have a habit of ignoring people, let me rather post this on Hellopeter also, see my email with all the details of my complaint and your horrific service. Your service is absolutely shocking, impacting someone's credit score because of something being your fault and not even the customer and now just refusing to acknowledge your mistakes so I can do the impossible and attempt to correct my credit score that you so kindly went and butchered. According to you, you cannot acknowledge that this is your fault but your consultant can say that I need to speak to ITC to fix my credit score he cant do it - amazing how you can tell me to fix it and say its possible yet its my fault - according to ONLY ABSA not technology and the proof that I am submitting to you... WOW

0
Replies (2)
Absa
Absa's reply29 Jul 2024, 08:26
Official
Dear Heinrich Coetsee Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***8. Kind regards,Group Customer CareRezona Louw
Absa
Absa's reply01 Aug 2024, 14:09
Official
Dear Heinrich Coetsee

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology for any inconvenience caused.

The reference number for your complaint is C-***8.

The matter was referred to our Vehicle Finance department for investigation and feedback.

They have requested a copy of your credit bureau report to further investigate the matter.

Kindly provide our office with a copy of your credit bureau report by the close of business on 01 August 2024.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

T +11 ***

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa

www.absa.africa

CONFIDENTIAL